All Star Screenprinting - Don't get a Dell!!!!

Don't get a Dell!!!!

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Don't get a Dell!!!!

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Do you have a Dell?? I'm sure you have horror stories to share about their customer service. Feel free to vent here!!!

Created:

Wednesday, 04 August 2010

Creator:

sharon rodionoff

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My support experience with Dell before my computer ever reached me (it's late by the way thanx to the great folks at Dell)

Wednesday, 04 August 2010 by sharon rodionoff

Sharon Rodionoff Just bought my first Dell computer directly from Dell. I have to say they have the absolute worst customer service I think i have ever experienced. After being absolutely no help at all and transferring me to 3 people and 2 supervisors, they still managed to not answer a single question. And even though I paid for 2...

8 hours ago · Comment · · Flag

You and Ivan Sanchez like this.
- Dell Sharon,
  Sorry to see that you did not get your question answered. Our facebook team has contacted you directly.
  Regards,
  John
  5 hours ago · ·
- Sharon Rodionoff Yes I was contacted, I am curious to see if it goes anywhere though. I sincerely hope that this time it does. I'll be sure to keep everyone updated. Thank you.
  5 hours ago · ·
- Ken Simon Please do Sharon.
  4 hours ago · ·
- Sharon Rodionoff Still have not heard from anyone since i heard from someone who said they would have someone contact me. Stay tuned for further updates.
  2 hours ago · ·
- Ivan Sanchez
  I contacted dell on behalf of Sharon last night after she tried her polite ways of finding out why her comp that she ordered had not shipped on time after she ordered fast track and paid for upgraded shipping to make sure she got it on Wednesday.....what I got was a bunch of no info and rude support from another country. I was told it was guaranteed to be here Wednesday by an employee, ( i have his employee number) an his supervisor guaranteed it also ( i have his employee number) ......guess what, it is not here!!!!!! will not be here !!!!!! after they told me they could not upgrade the shipping, they could not get info on where it will ship from, they would not tell me anything. I have never talked with people from any company that were as rude, vague and non-caring as Dell employees were. They totally screwed up this order!!!!! And would not fix it. I am gonna make sure from now on Sharon gets her stuff from Tiger Direct, Microcenter and Newegg from now on. I have dealt with them and never got this kind of treatment. I am a business owner and never, never, never would treat a customer as they have treated Sharon.
  
  2 hours ago · ·
- Sharon Rodionoff
  ok after my last post about still not hearing from anyone I got a phone call. Of course the lady was no help at all. I am convinced that Dell just has no idea what customer service means...Taking care of your customers, their needs and desires in a professional and courteous manner. She did say she would refund my shipping (thank god because that's what i have been so upset about) I then proceeded to tell her that I have no confidence in the company or the computer that I am getting and I would not be spending anymore money with them. She proceeded to hang up on me. Mind you, I am at my business and did not raise my voice, curse etc...Yup, that's customer service at it's best!!!
  
  2 hours ago · ·
- Ivan Sanchez Sucks too, we were going to get the girls laptops for xmas from dell....ya think now?!?
  18 minutes ago · ·
- Sharon Rodionoff Still no call back to apologize for their customer service SPECIALIST hanging up on me!!!
  7 minutes ago · ·